Experience

Developing, maintaining, and refining written and visual documentation

Implementing learning and development strategies

Translating complex subject matter into audience-appropriate content

Designing page and long document layouts

Applying user-centered design from concept to delivery

Problem-solving from multiple angles

Collaborating across teams and with subject matter experts

Learning expeditiously

Communicating clearly asynchronously or synchronously

Working within corporate guidelines and standards

Contract Work

HireGenics, St. Paul, MN — Technical Writer II Consultant

January 2025 -April 2025

• Writing, Editing, Proofreading: Software requirements, software design development documents and plans, and job aids for the Software Development and Systems Support teams.

• Knowledge Management: Structured and compiled content into a knowledge base SharePoint site using UX principles.

• Change Management: Created change orders and uploaded files into Windchill. Processed requirements into IBM Rational DOORS.

• Project Management: Created and implemented a Jira workflow for the Software Systems Support team.

Dunngarvin, Mendota Heights, MN—
Contract Technical Trainer Consultant

October 2023 - November 2024, Industry: Healthcare

• Writing, Editing, Proofreading: Collaborated with Information Systems SMEs to create user guides, quick guides, resource guides, and tip sheets for the rolling transition of 1,300+ nationwide employees from an on-prem server to SharePoint and Microsoft 365. Project requirements completed on time along with two additional sets of documentation for UKG Workforce Central and J.P. Morgan SmartData. 

• Knowledge Management: Reviewed, edited, and standardized over 300+ documentation files contained in the  Information System Department’s internal and external knowledge base.

• Page Layout and Design: Improved and established a set of standards for formatting and tone for Information System’s department documentation. Created Microsoft Word template and trained department to use it.  

• Project Management: Established a project management system that streamlined and improved communication using Microsoft Lists and Loop. 

• Marketing: Managed, sourced, and wrote weekly technology-focused e-newsletter sent company-wide informing employees of training events, software functionality, and planned outages. Increased the attendance of events by +/- 25% and traffic to the Information Systems SharePoint site by +/- 40%.

Tag1 Consulting, St. Petersburg, FL —Technical Writer Consultant

May 2022 - July 2023, Industry: Web development (Drupal)

• Writing and Editing: Wrote end-user content entry user manual for a Drupal 10 website. Worked with SMEs to translate complex terminology and technical concepts into digestible steps. 

• Project Management: Worked independently and collaboratively with an international agile/scrum team.

• User Experience Design: Developed and structured content, creating a concise, clear set of instructions tailored for
  a first-time user.

RobertHalf, Minneapolis — Contractor for Multiple Roles

April  2021 - September 2023, Industries: Manufacturing, Non-Profit, Service

Provided multiple companies with content writing, graphic design, technical writing, strategy, user experience, and administrative skills. Selected companies below.

Graphic Designer for Tolomatic, Inc.

Writing Sample: Partsheet Sample, Case study Sample

• Writing and Editing: Ideated with team to create visual instructions to clarify and simplify parts ordering method with the goal of reducing call volume. Wrote short case studies that were used by sales team to show potential clients specific successful product applications relevant to the client's needs.

• Page Layout and Design: Improve user experience, layout, and content of product parts sheets. Completed project before deadline. 

Workup Liaison for Be The Match

• Writing and Editing: Streamlined the time appointment setters used to augment and send emails by refining and simplifying communication and confirmation email templates.

• Customer Service: Contacted medical facilities across the United States to set appointments for donors to receive preliminary drug administration.

For additional  employment history, please see https://www.linkedin.com/in/phoenixheller/

Tools

Microsoft 365
SharePoint
Constant Contact
Snagit
Google Docs
Adobe InDesign
Adobe Illustrator
Windchill
Jira
Slack
OnePassword
Pen & Paper
My Brain

Education

General Assembly, Chicago, IL —
User Experience Design Immersive (Continuing Education) 2015

Brown College, Chicago, IL —
Bachelor of Arts: Advertising and Design 2007

Art Institute of York, York, PA —
Associates Degree: Graphic Design 1999